U12 Privacy Policy — User Data Protection

Account and Identity Information

When you register an account at u12, we collect the following information:

• Full name as shown on official identity documents.
• An active email address used for account communications.
• Mobile phone number for two-factor authentication and notifications.
• Date of birth to verify minimum age of 18 years.
• Identity verification documents such as copies of identity cards or passports when required for KYC processes.

Technical and Usage Information

When you use the u12 platform, our systems automatically record:

• Device IP address and browser type used.
• Mobile device operating system type and model.
• Pages visited, visit times, and actions taken within the platform.
• Login session information including time, general location, and session duration.
• Technical performance data used to improve service quality.

This information is used solely to enhance security and user experience, not for third-party advertising purposes.

Payment Information

All transactions on the u12 platform are processed in Malaysian Ringgit (RM / MYR). We collect payment-related information including chosen deposit methods such as online bank transfer, Touch 'n Go or Boost, and records of deposit and withdrawal transactions.

We do not store full bank account numbers or credit card details directly in our system. All payment processing is handled through encrypted, secure channels.

Cookies and Tracking

The u12 platform uses cookies to improve your experience. These include session cookies to maintain login status, preference cookies to save language and display settings, and internal analytics cookies to understand platform usage patterns.

You can manage cookie settings via your browser; however, disabling certain cookies may affect full platform functionality.

Technical Security Measures

U12 implements multiple layers of protection to safeguard user data:

• SSL/TLS encryption for all communications between user devices and platform servers.
• Passwords are stored in a hashed form that cannot be decrypted.
• Two-factor authentication to protect accounts from unauthorized access.
• Continuous monitoring to detect suspicious activity or intrusion attempts.

Data Retention Period

Active account data is retained while the account remains active. After account closure, certain information may be kept for up to seven years to comply with legal and financial audit requirements.

Transaction records and financial activity are retained according to applicable Malaysian law. Technical data and session logs are stored for shorter periods depending on data type and operational needs.

When retention periods expire, data is securely deleted or anonymized.

Your Rights as a u12 User

As a u12 platform user, you have the following rights regarding your personal data:

• Access Rights: You can request a copy of the personal data we hold related to your account.
• Right to Rectification: You can update or correct inaccurate personal information via your account settings or by contacting support.
• Right to Erasure: You may request deletion of your account and personal data, subject to any active legal retention requirements.
• Right to Object: You may object to processing data for certain purposes that are not legally required.

To exercise any of the rights above, contact the u12 support team through the provided channels.

Policy Changes and Contact Information

U12 reserves the right to update this Privacy Policy periodically to reflect changes in platform practices or new legal requirements. Significant changes will be notified to users via in-platform notices or account email.

Continued use of the platform after updates are published constitutes acceptance of the revised policy.

For any privacy-related inquiries, contact us at:

[email protected]